FAQ/help

[vc_row][vc_column][vc_tta_accordion style=”modern” c_icon=”” active_section=”” collapsible_all=”true” title=”About the company”][vc_tta_section title=”Q1. About the company?” tab_id=”1440139426771-d74ad0f3-75a4″][vc_column_text]

LifePharma.com is a professionally managed generic drugs distributor, supplying generic drugs and formulations to patients around the world. We offer great-value generics, without ever compromising on quality. The products we offer are manufactured by leading pharmaceutical companies like:

Cipla

Sun Pharma

Ajanta Pharma

Biochem

Abbott

GSK

LifePharma.com is an online distributor of generic drugs, headed by a qualified pharmacist. This helps us ensure that the drugs we source are not just inexpensive, but also conform to good standards of manufacturing and quality control. Most medications on this website require a prescription from a licensed Doctor.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q2. Do i require a prescription to order from your company?” tab_id=”1440141405173-dd661266-08bd”][vc_column_text]

A prescription is needed for prescription medicines. The same may be sent by e-mail

[/vc_column_text][/vc_tta_section][vc_tta_section title=” Q3. How much money will I save when I order from your company?” tab_id=”1440141404865-bf19f52c-957a”][vc_column_text]

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q4. Is my purchase through your company kept confidential?” tab_id=”1440141403986-7baef707-3108″][vc_column_text]

Everything you submit to our company is done through SSL, which means that all your information is encrypted and confidential. We maintain our SSL to ensure that your privacy is guaranteed! Once your order is placed, your private information is encrypted in our database and accessible only to key staff and the pharmacy responsible for fulfilling your order. At no time is your information accessible by any party not involved in the fulfillment of your order. We do not sell, rent, or give away for free any information you provide us. Your order will always arrive discretely packaged to the name and address provided.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q5. Who do I contact about potential business opportunities with your company?” tab_id=”1440141403655-554c71ef-6629″][vc_column_text]

General business inquiries can be forwarded by email to our business development manager at: Click for Mail Please be sure to include all relevant contact information, as well as a detailed proposal on how you wish to do business with our company so we can redirect your inquiry to the right individual.

[/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_tta_accordion style=”modern” c_icon=”” active_section=”” collapsible_all=”true” title=”Order related questions “][vc_tta_section title=”Q1. How long does it take to ship the drugs to my home or office?” tab_id=”1440143073032-27ca91d0-9252″][vc_column_text]

Please allow up to two weeks for delivery.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q2. Can I buy more than a three month supply at a time?” tab_id=”1440143073759-43efafab-502a”][vc_column_text]

Yes and no. It depends on the medications that are being purchased online, their size, the destination country, and the stock situation at the point of purchase. In the majority of cases ordering a three, six, or even a nine month supply of medications will not pose a problem, but the pharmacy reserves the right to request additional shipping charges if the order is too large to be covered by their typical shipping fee, and as some countries limit a maximum import of three months’ supply at a time, the pharmacy may have to split the package into separate shipments to meet this regulation. In this event, we will contact you to confirm before the order is dispatched.

[/vc_column_text][/vc_tta_section][vc_tta_section title=” Q3. Can I request specific expiration dates for the medications I order?” tab_id=”1440143074557-11c1a6a8-9112″][vc_column_text]

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q4. Why your prices so low?” tab_id=”1440143075278-5827b881-a5ae”][vc_column_text]

Please note that the product costs are based on their actual cost and our per unit cost is not highly inflated as is the case with other online pharmacies.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q5. Are the products mailed to me the same as what I get at my local pharmacy?” tab_id=”1440143076062-63e061f9-4a78″][vc_column_text]

Yes and No. We deals in generic products and the product contains exactly the same active ingredient as their branded drug. You will get exactly the same product but the only difference is the name of the manufacturer.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q6. If I don’t see my prescription medication on your price list, does that mean your company doesn’t carry it?” tab_id=”1441265574742-b672bd75-9877″][vc_column_text]There are literally 1000’s of medications available on the market and not all are listed on lifepharma.biz. We do however list the most common medications and our partner pharmacies are frequently updating our website with what they are able to offer for sale. Please note: many times we list an online medication for sale but a customer does not know how to spell the medication name correctly and as a result, lifepharma.biz’s ‘prescription drugs’ search engine may indicate that we don’t carry it. When searching for an incorrect medication name, you will receive misleading results, so if you can’t locate what you are looking for then please contact us and we will assist you in your search. In the event a medication is not listed we can also try to arrange the same if it not a controlled drug.

If you still can’t find a particular medication online then be sure to fill out our medication request form so we can contact you when it becomes available.

Please note, we do not and will not sell any controlled substances.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q7. How do I place an order for multiple people living at the same household?” tab_id=”1441265719329-f40c57c5-d7ca”][vc_column_text]To save on shipping and processing, LifePharma is more than happy to send multiple prescription medications to a single household address, even if the medications belong to different people. For example, a husband and wife could order both their medications at once and only pay the shipping and processing fee once.
The ordering process is the same whether you order for one person or many. You simply search for all the online medications you would like to order, follow the sign up instructions, and then fill out the address you would like them sent too. Remember, we are here to save you money any way we can![/vc_column_text][/vc_tta_section][vc_tta_section title=”Q8. What is your return policy?” tab_id=”1441265717987-64be80f8-5647″][vc_column_text]LifePharma has a 100% Satisfaction Guarantee.

If for some reason, your order does not show up or is damaged in transit, we will ship you another package or issue you a full refund as per your request. If however, you received a partial order, we will issue you a full refund, and then charge your Credit Card again for the remaining balance (so you are fully refunded, and then charged only for the product (s) you received).
We will ask you to first allow 30 business days from the day the order was shipped. If after those 30 days, you have not received the package, or if you received any notification that your package was on hold or returned to sender, please send us a ticket (Refund Section) and we will take care of your request promptly.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q9. What happens if I want to cancel my order?” tab_id=”1441265716494-4c0c01a2-1488″][vc_column_text]If your order has already been dispatched from the pharmacy, unfortunately we cannot issue a refund. If your order has not been dispatched you will be charged a $10.00 USD cancellation fee. If the reason for the cancellation is due to a shortage or backorder of a medication we will not charge you any cancellation fees.If you still can’t find a particular medication online then be sure to fill out our medication request form so we can contact you when it becomes available.

Please note, we do not and will not sell any controlled substances.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q10. I wish my package to be sent discretely, can you arrange this?” tab_id=”1441265863928-0352f313-a513″][vc_column_text]

All packages are already sent discretely to protect your privacy. We do ship the consignments in small bubble envelopes or card boxes.Please note, we do not and will not sell any controlled substances.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q 11. What do I do if one of my products in my order is back-ordered?” tab_id=”1441265896299-51015585-336f”][vc_column_text]If any of your online medications are back ordered, you will be notified by our customer support center of the delay and the expected time the product will arrive in stock to the pharmacy. Please note that if the brand ordered by you is not available we will switch the brand to another reputed pharmacy brand. For example, if you order brand name Atorlip (manufactured by Cipla) we will only send you the same product manufactured by another leading pharma company.
In the event of any order change whereby the sale price differs, we will never charge you extra without your explicit consent. In most cases, if a product is not in stock where you ordered it from and is in stock somewhere else at a more expensive price, we will change the product and take the loss. It is only in special circumstances where we may need to charge you more and will always call you to confirm before doing so.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q12. I want to change my order after placing it, how can I do this?” tab_id=”1441265922248-c92dc70d-4cee”][vc_column_text]

This is only possible if you contact us within 24 working hours. If the order has been sent to the physician or pharmacy it will not be possible to make any changes. We apologize in advance for this inconvenience.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q13. I want a copy of my receipt for a particular order, how can I get this mailed to me?” tab_id=”1441265954213-b9bda077-b03b”][vc_column_text]

This can be done by logging into your account and then going to “My Order”. Now you have the option to VIEW order details, click on view order. You can take the print our of the order by clicking on Print order or you can download the PDF file.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q14. Will my insurance company reimburse me for the online medication I order through your company?” tab_id=”1441265952864-14a26856-5ea1″][vc_column_text]

This is best checked with your insurance company prior to placing your order. We will provide you with a legal invoice to submit to the insurance company and they are welcome to contact us to check on certain details. It is important to note however that we will never release personal information about you or your order history without your prior consent, so you must tell us in advance before you submit your details so that we can place a note on your account that verification with XYZ insurance company will be allowed, otherwise the only information we will release to a third party will be our company information for their records.

[/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_tta_accordion style=”modern” c_icon=”” active_section=”” collapsible_all=”true” title=”Order status related questions “][vc_tta_section title=”Q1. Why is my order on “Incomplete payment process“ or “Want to pay“ or “Pending eCheck payment“?” tab_id=”1441266016737-45e9c5b8-584b”][vc_column_text]

When a order is in this status, it means that your order has not been approved. You may contact us to complete the transaction process or you may simply ignore the order if you want to cancel the same.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q2. Why is my order on “Dispensing“?” tab_id=”1441266017308-74ed4a04-05e3″][vc_column_text]

When a order is in this status, it means that the order has been given to our pharmacist and after reviewing the order details the order will give to our dispatch department to ship.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q3. Why is my order on “Hold order“?” tab_id=”1441266017889-eb4bcc6b-58b5″][vc_column_text]

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q4. Why is my order showing as “Cancelled“ or “Declined“?” tab_id=”1441266018471-e9109e08-578e”][vc_column_text]Your order is on this status because your payment initially failed when placing your order. You need to try again or if you have a VISA card, you can place the order over the phone at our Toll Free # +0198465483 or +1(23458838338
All our transactions are done on a secure page and the card details would be destroyed after completion of the transaction.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q5. Why is my order on “Awaiting check payment“ or “Awaiting bank wire payment“?” tab_id=”1441266019060-4aa5390f-b2fb”][vc_column_text]

Your order is on this status because you have chosen to pay through Check / Money order or Wire Transfer. Your order would be shipped as soon as we receive the payment of your order.

[/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_tta_accordion style=”modern” c_icon=”” active_section=”” collapsible_all=”true” title=”Payment related questions “][vc_tta_section title=”Q1. What is the CVV number you ask for on your sign up page? Where can I find it?” tab_id=”1441267484562-cec334f7-8504″][vc_column_text]CVV is an anti-fraud security feature to help verify that you are in possession of your credit card. For Visa/MasterCard, the three-digit CVV number is printed on the signature panel on the back of the card immediately after the card’s account number. For American Express, the four-digit CVV number is printed on the front of the card above the card account number.

Visa/MasterCard	American Express
A 3-digit number in reverse italic on the back of your credit card	A 4-digit number on the front, just above your credit card number

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q2. What payment methods will your company accept?” tab_id=”1441267485200-961f0250-07ad”][vc_column_text]

We accepts Visa, Check/ Money Orders or you can pay by eCheck (for USA customers only). For larger orders (more than $1,000 USD), we also consider the use of a Wire Transfer/ Check/ Money order however you should  Click for Mail before placing such an order.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q3. If I send in a check or money order how long will it take for you to receive it and process my order?” tab_id=”1441267485798-6b806e36-3cc7″][vc_column_text]

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q4. My credit card was refused, why?” tab_id=”1441267486434-483ae676-5e92″][vc_column_text]Credit cards can be refused for a number of reasons, many of which are out of both your and our control. When you place an order with a credit card, the information you submit goes directly to our merchant bank at which point it is tested through various fraud. The following are the main reasons of decline transactions:
If the Billing and shipping address are different: In this situation, the card-issuing Bank may stop the transaction to avoid suspect Fraud cases. It is also a possibility that your Bank has declined the transaction because it’s an International transaction. Please inform your Bank that you are expecting a charge from “Natural Seller” or “Ultra_Health” or “Web HerbCare”. Once you do this, you may try again or you may place the order with us over the phone at our Toll Free # +123456789 or +23456789

If you are using a card from a different state (or country) where the card was actually issued: This happens if your card was issued at your address but you are using the same from a different state or country. In such a case, you may contact us (by phone) and place the order.
As you can see, there are many channels your transaction must pass through before it is accepted and if there is a problem with even one of them your entire transaction for your online medication will be declined. In the event it is declined, please give us a call to confirm the order. Please note that some banks will require your authorization after they accept the charge from our company. For example, if you normally use your card only in USA and your bank suddenly sees a transaction from overseas they may think that the transaction is suspicious and wish to speak with you before allowing it to go through. In this case, they may call you to confirm or you may need to call and alert them of your approval. We recommend you check with your bank after placing an order just to make sure everything went through successfully. It is important to note that all credit card processing through our company is done outside the USA and Canada[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q5. I don’t recognize the charge on my card, is it from your company?” tab_id=”1441267487166-89819d8a-9320″][vc_column_text]Our charge will appear in the name of “Natural Seller” or “Ultra_Health”. We are working with multiple Banks thus the name of the charge may differ. We send the payment confirmation e-mail once the order is approved.

In case you have any doubt related to charge name, please free to e-mail us or give us a call at our Toll Free # +123456789[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q6. The amount charged on my card doesn’t match my order amount, why is this?” tab_id=”1441267731275-7600dac8-d266″][vc_column_text]

This is quite possible and the reason why is because some of our banks do not charge in US dollars but rather in other currencies such as the Euro. Because the currency exchange rates fluctuate daily, the amount charged will not exactly equal what it shows on your invoice. In fact, in many cases it will show less as each day we undervalue the exchange rate to give you a slight discount before charging you. Of course, some banks also like to take their commission for these multi-currency transactions and if your bank is like this they may charge you extra fees as well. Unfortunately we can’t do anything to avoid this but if for some reason your credit card shows that you were charged much more than the amount you paid please contact us and send in a copy of the statement (fax or email) and will we do our best to rectify the matter by applying an account credit.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q7. I was double charged, who do I contact about this?” tab_id=”1441267723014-aba5ff8e-d23c”][vc_column_text]

If you were double charged please accept our sincerest apologies. Sometimes there is a communication error between our website and the bank and as a result the website will automatically try again causing a double charge. Many times we will notice this before you do and refund you immediately, however if you notice the error before us then let us know and we will issue the refund without delay.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q8. My refund hasn’t showed up on my credit card yet, how long should it take?” tab_id=”1441267851451-4eab9efd-945a”][vc_column_text]

It can take up to seven to ten business days for your refund to show up on your credit card. Many times it will show up in only three business days but sometimes there are bank delays that are out of our control and for this we apologize in advance. If you have not received your refund in seven to ten business days then please be sure to contact us right away so we can follow up with the bank and find out why.

[/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_tta_accordion style=”modern” c_icon=”” active_section=”” collapsible_all=”true” title=”Account related questions “][vc_tta_section title=”Q1. How can I update my shipping address or contact information?” tab_id=”1441267958956-6ffc0dc4-a107″][vc_column_text]

Simply login to your account and visit the “Account Information” page whereby you will be able to update your contact information. Please note that if you need to change your shipping address in the middle of an order you should contact us immediately so that we can stop the order before shipment.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q2. How can I change my password?” tab_id=”1441267959734-5b67a231-3033″][vc_column_text]Simply login to your account and visit the “Change Password” page. We recommend you choose a strong password for your account so as to increase the security.

Common guidelines for choosing good passwords are designed to make passwords less easily discovered by intelligent guessing:

• Include numbers, symbols, upper and lowercase letters in passwords
• Password length should be around 5 to 14 characters
• Avoid any password based on repetition, dictionary words, letter or number sequences, usernames, relative or pet names, or biographical information (eg, dates, ID numbers, ancestors names or dates, …).
• If the system is case sensitive use capital and lower-case letters
• Password should be easy to remember for the user

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q3. I am not receiving emails you sent me, what is the problem?” tab_id=”1441267961357-f76cf326-2265″][vc_column_text]If you are having problems receiving email from us please try the following:

• Ensure your email address is correct in your account
• Check your SPAM filters and junk mail box
• Add us to your mail server’s white list
• Try using another email address from a different service provider (ie: if you are using Hotmail, try using Yahoo!)

If you have checked all of the above and are still having problems receiving our emails then contact us and we will be glad to help your solve the problem.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_tta_accordion style=”modern” c_icon=”” active_section=”” collapsible_all=”true” title=”Shipping related questions”][vc_tta_section title=”Q1. My online medication order has not shipped yet, what is the delay?” tab_id=”1441275462200-056a56c8-fb6d”][vc_column_text]

There are a number of reasons why your LifePharma order may not have shipped yet and the easiest way to learn why is just to contact us and ask. For quick reference however your best indication of why your order hasn’t been shipped is to check the order status and for the most part it is pretty self explanatory. For example, if the status is “Incomplete Payment Process or Want to Pay or Pending eCheck Payment” there is a problem with your payment and you must contact us to resolve the problem, or we are still waiting for your payment to arrive in the mail.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q2. My online medication order was shipped but the tracking numbers are not yet showing up in the courier service, what is the problem?” tab_id=”1441275463308-67f347d3-ab43″][vc_column_text]

When tracking information is sent to you, it is important to note that it may not show up in the courier’s website until many days after the pharmacy has shipped your order. In most cases, the package must reach the destination country (your country) before any tracking will be displayed. As such, you must be patient while your order makes its way around the world to you. If tracking is not showing up seven business days after it is entered in your account then we ask you to please contact us so that we may pass a query onto the courier to make sure there are no unexpected delays.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q3.I want to cancel my order after it has been shipped, is this possible?” tab_id=”1441275464222-071cdcc9-d652″][vc_column_text]

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q4. What is Discreet Packaging and how does it work?” tab_id=”1441275465186-1d7b7428-e14c”][vc_column_text]

Please note that we do ship in small bubble envelopes or card boxes and do not enclose any literature about the products.

[/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_tta_accordion style=”modern” c_icon=”” active_section=”” collapsible_all=”true” title=”About the company”][vc_tta_section title=”Q1. How can I tell that the online medications I ordered are legitimate?” tab_id=”1441277879936-dcd40a89-399f”][vc_column_text]

All of our medications come with the original instructions and packaging that contains the lot number and expiry that can be cross checked with the manufacturer. Our generics also come in original packaging; however most of the generics from India come only as the blister packs with the manufacturer information printed directly on the reverse of the blister. You will never have to worry about the origin of the medications you order through LifePharma.com

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q2. I was unable to pickup my parcel and it was returned to the pharmacy, what do I do now?” tab_id=”1441277880817-aeabd17b-d4e7″][vc_column_text]

If your parcel was returned to the pharmacy for any reason, we can charge you shipping again and reship out your package but as we do not keep the card details of our client, you need to call us to pay the shipping cost. If the consignment was returned to the pharmacy due to our fault, we will re-ship it without any charges. Please get in touch with us in either of the cases.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q3. Can I return my medication after it has been delivered?” tab_id=”1441277881738-289ebd29-88ca”][vc_column_text]

[/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_tta_accordion style=”modern” c_icon=”” active_section=”” collapsible_all=”true” title=”Other questions “][vc_tta_section title=”Q1. I am having trouble ordering. Do you have detailed ordering instructions?” tab_id=”1441278024536-3836f5ce-01fa”][vc_column_text]

• Search for the medicine using our brand / generic search option on the home page. Or browse through categories through the ‘Categories’ section. You may also use the brand / generic search option in the ‘Product Search ’ section. Once you have found your product / s, click on it and you will be taken to the next level of the Shopping Cart .
• Add the desired quantity of the desired product in the box
• Click On ‘Add to Cart’ button
• Repeat steps 1-3 For more selections
• Once the selection is complete, click on Checkout and provide personal information and shipping information

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q2. I am not comfortable in using credit card online? Can I fax my credit card information?” tab_id=”1441278025543-944b6adf-0e9e”][vc_column_text]

We value the security of our site. Our user information page and credit card information page are secure pages. You will notice ‘https:’ instead of the usual ‘http:’ in the address bar of your browser. We also have GoDaddy and McAfee certifications (leading certifications for e-commerce sites). We however understand that there may be some people who are still uncomfortable in sending their credit card details over the net.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q3. Why should I purchase from you versus another online pharmacy?” tab_id=”1441278026667-6ba982f8-342e”][vc_column_text]

[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]