Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Everything you submit to our company is done through SSL, which means that all your information is encrypted and confidential. We maintain our SSL to ensure that your privacy is guaranteed! Once your order is placed, your private information is encrypted in our database and accessible only to key staff and the pharmacy responsible for fulfilling your order. At no time is your information accessible by any party not involved in the fulfillment of your order. We do not sell, rent, or give away for free any information you provide us. Your order will always arrive discretely packaged to the name and address provided.
LifePharma has a 100% Satisfaction Guarantee.
If for some reason, your order does not show up or is damaged in transit, we will ship you another package or issue you a full refund as per your request. If however, you received a partial order, we will issue you a full refund, and then charge your Credit Card again for the remaining balance (so you are fully refunded, and then charged only for the product (s) you received).
We will ask you to first allow 30 business days from the day the order was shipped. If after those 30 days, you have not received the package, or if you received any notification that your package was on hold or returned to sender, please send us a ticket (Refund Section) and we will take care of your request promptly.
If your order has already been dispatched from the pharmacy, unfortunately we cannot issue a refund. If your order has not been dispatched you will be charged a $10.00 USD cancellation fee. If the reason for the cancellation is due to a shortage or backorder of a medication we will not charge you any cancellation fees. If you still can’t find a particular medication online then be sure to fill out our medication request form so we can contact you when it becomes available.
Please note, we do not and will not sell any controlled substances.
If any of your online medications are back ordered, you will be notified by our customer support center of the delay and the expected time the product will arrive in stock to the pharmacy. Please note that if the brand ordered by you is not available we will switch the brand to another reputed pharmacy brand. For example, if you order brand name Atorlip (manufactured by Cipla) we will only send you the same product manufactured by another leading pharma company.
In the event of any order change whereby the sale price differs, we will never charge you extra without your explicit consent. In most cases, if a product is not in stock where you ordered it from and is in stock somewhere else at a more expensive price, we will change the product and take the loss. It is only in special circumstances where we may need to charge you more and will always call you to confirm before doing so.
This is only possible if you contact us within 24 working hours. If the order has been sent to the physician or pharmacy it will not be possible to make any changes. We apologize in advance for this inconvenience.
This can be done by logging into your account and then going to “My Order”. Now you have the option to VIEW order details, click on view order. You can take the print our of the order by clicking on Print order or you can download the PDF file.
This is best checked with your insurance company prior to placing your order. We will provide you with a legal invoice to submit to the insurance company and they are welcome to contact us to check on certain details. It is important to note however that we will never release personal information about you or your order history without your prior consent, so you must tell us in advance before you submit your details so that we can place a note on your account that verification with XYZ insurance company will be allowed, otherwise the only information we will release to a third party will be our company information for their records.
When a order is in this status, it means that your order has not been approved. You may contact us to complete the transaction process or you may simply ignore the order if you want to cancel the same.
This is best checked with your insurance company prior to placing your order. We will provide you with a legal invoice to submit to the insurance company and they are welcome to contact us to check on certain details. It is important to note however that we will never release personal information about you or your order history without your prior consent, so you must tell us in advance before you submit your details so that we can place a note on your account that verification with XYZ insurance company will be allowed, otherwise the only information we will release to a third party will be our company information for their records.
If you need to swap an item
Order related questions
Please allow up to two weeks for delivery.
Yes and no. It depends on the medications that are being purchased online, their size, the destination country, and the stock situation at the point of purchase. In the majority of cases ordering a three, six, or even a nine month supply of medications will not pose a problem, but the pharmacy reserves the right to request additional shipping charges if the order is too large to be covered by their typical shipping fee, and as some countries limit a maximum import of three months’ supply at a time, the pharmacy may have to split the package into separate shipments to meet this regulation. In this event, we will contact you to confirm before the order is dispatched.
All medications shipped out by the pharmacy have a minimum of six months expiry date from the time they are shipped. If you require a longer expiry then feel free to Contact Us and we will do our best to assist you with your requirements
Please note that the product costs are based on their actual cost and our per unit cost is not highly inflated as is the case with other online pharmacies.
Yes and No. We deals in generic products and the product contains exactly the same active ingredient as their branded drug. You will get exactly the same product but the only difference is the name of the manufacturer.
There are literally 1000’s of medications available on the market and not all are listed on lifepharma.biz. We do however list the most common medications and our partner pharmacies are frequently updating our website with what they are able to offer for sale. Please note: many times we list an online medication for sale but a customer does not know how to spell the medication name correctly and as a result, lifepharma.biz’s ‘prescription drugs’ search engine may indicate that we don’t carry it. When searching for an incorrect medication name, you will receive misleading results, so if you can’t locate what you are looking for then please contact us and we will assist you in your search. In the event a medication is not listed we can also try to arrange the same if it not a controlled drug.
If you still can’t find a particular medication online then be sure to fill out our medication request form so we can contact you when it becomes available.
Please note, we do not and will not sell any controlled substances.
To save on shipping and processing, LifePharma is more than happy to send multiple prescription medications to a single household address, even if the medications belong to different people. For example, a husband and wife could order both their medications at once and only pay the shipping and processing fee once.
The ordering process is the same whether you order for one person or many. You simply search for all the online medications you would like to order, follow the sign up instructions, and then fill out the address you would like them sent too. Remember, we are here to save you money any way we can!
All packages are already sent discretely to protect your privacy. We do ship the consignments in small bubble envelopes or card boxes.Please note, we do not and will not sell any controlled substances.
If any of your online medications are back ordered, you will be notified by our customer support center of the delay and the expected time the product will arrive in stock to the pharmacy. Please note that if the brand ordered by you is not available we will switch the brand to another reputed pharmacy brand. For example, if you order brand name Atorlip (manufactured by Cipla) we will only send you the same product manufactured by another leading pharma company.
In the event of any order change whereby the sale price differs, we will never charge you extra without your explicit consent. In most cases, if a product is not in stock where you ordered it from and is in stock somewhere else at a more expensive price, we will change the product and take the loss. It is only in special circumstances where we may need to charge you more and will always call you to confirm before doing so.
This is only possible if you contact us within 24 working hours. If the order has been sent to the physician or pharmacy it will not be possible to make any changes. We apologize in advance for this inconvenience.
This can be done by logging into your account and then going to “My Order”. Now you have the option to VIEW order details, click on view order. You can take the print our of the order by clicking on Print order or you can download the PDF file.